Workforce Planning Executive - Dadar/Lower Parel
SyncUp
Job Nature: Full Time
Mumbai., India
Fresher - 1 Year
Mumbai., India
Fresher - 1 Year
Job Title: Workforce Management Specialist Role & Responsibilities Strategic Forecasting & Modeling: Serve as a subject matter expert in contact center demand forecasting. Own the end-to-end forecasting lifecycle for multi-channel contact volume, Average Handle Time (AHT), and total workload. Apply advanced statistical methods (time-series, regression, Erlang modeling) to account for seasonality, product launches, billing cycles, and marketing campaigns. Develop robust scenario-planning variati…
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Source: Adzuna
Company: SyncUp
Category: Other
Job Type: Full Time
Location: Mumbai, Maharashtra, Mumbai.
Posted: 26 Oct 2026
Closing: 25 Nov 2026